Order Modification Agent
Describe the change. The agent updates the order.
A customer or teammate explains what changed in plain language, and the agent finds the order, validates the request, updates the correct fields, and records exactly what happened.
Works with the tools your team already uses
NetSuite
Printavo
ShopWorks
commonskuDemo coming soon
Watch the Order Modification Agent in action
Where it starts
Request an order change from anywhere
- 01
A customer email
The agent reads the requested change, identifies the order, and determines which fields need to be updated.
- 02
A plain-language Slack message
A teammate describes the change without navigating through the ERP or completing a form.
- 03
A revised purchase order
The agent compares the new document with the current order and identifies every difference.
The impact
Turn a conversation into a correctly modified order.
The workflow
How it works
The Order Modification Agent translates unstructured requests into validated system changes, asking for approval or clarification whenever the request cannot be applied safely.
- 01
Finds the correct order
Matches the request using the order number, customer, products, dates, or surrounding conversation.
- 02
Builds the change set
Converts the request into a clear before-and-after view of every proposed modification.
- 03
Checks the consequences
Validates pricing, inventory, production timing, shipping, and your approval rules.
- 04
Updates every system
Applies the approved change and confirms that the system of record accepted it successfully.
Key takeaways
Agent capabilities
Natural-language order changes: Handles requests involving products, quantities, addresses, dates, artwork, and shipping details.
Safe approval controls: Pauses for review when a change affects price, availability, production, or another protected field.
Complete change history: Records the original value, updated value, requester, approval, and final system response.
See it on your workflow
See the Order Modification Agent update a real order.
Bring us a typical change request and we'll show how it moves safely from plain language into your system.